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Privacy at colokjitu – What You Need to Know

When you open an account with us, your personal information stays secure under strict data protection practices.

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colokjitu Privacy at colokjitu – What You Need to Know
REACH OUR TEAM

How to Contact Us About Your Privacy

Team online

Live Chat Support

Open your account and message our team from the support widget in the lobby. We respond in English and Indonesian during operating hours. Ask about your data, how long we keep it, or request a copy of your records.

Email Privacy Inquiries

Send a privacy request to our compliance team and include your account ID or registered email. We reply within 5 business days with details about your data stored on our servers and how we use it.

Account Settings

Log in to colokjitu and navigate to Account > Privacy Settings. Here you can review what personal data we hold, see your deposit records from DANA, OVO, GoPay and QRIS, and download your activity history in one file.

SECURITY CHECKPOINTS

How We Safeguard Your Account and Payments

Encryption on Deposits

When you send money via DANA, OVO, GoPay or QRIS, your transaction data is encrypted between your device and our payment gateway. We never see your full card or wallet credentials—only a confirmation token that clears the deposit into your account balance.

Two-Factor Authentication

You can enable two-factor authentication in your account settings. When you log in from a new device or request a withdrawal, we send a verification code to your registered email or phone to confirm it's really you.

Withdrawal Verification

Every payout request requires identity re-verification before funds leave colokjitu. We match your withdrawal destination to your registered account and check it against fraud patterns. Processing usually completes within 24 hours.

Cookie and Tracking Consent

colokjitu uses session cookies to keep you logged in and analytical cookies to measure page speed and error rates. We do not use behavioral tracking cookies. You can opt out in your privacy settings; this may slow some lobby features but your data won't be profiled.

Data Access and Deletion

You have the right to request a full copy of your personal data held by colokjitu. You can also request deletion of non-essential records after your account closes, depending on local law. We keep transaction history where law requires; contact support for specifics in your region.

Policy Updates and Notification

If we change how we collect or use your data, we notify you by email and update this page at least 30 days before the change takes effect. Continuing to use your account after the notice date means you accept the updated terms. Check this page regularly for updates.

Privacy Policy FAQs

We collect your full name, date of birth, email, phone number and identity document details to verify your identity. We also record your deposit method (DANA, OVO, GoPay or QRIS), account currency, device type and IP address. This data helps us prevent fraud, comply with local regulations and serve your account securely.

We retain your account data for seven years after your last withdrawal, depending on local law. This includes your identity records, deposit and withdrawal history, game activity logs and device information. You can request deletion of non-essential records by contacting support after your account closes.

Yes. Log into your account, go to Account > Privacy Settings and select Download My Data. We'll email you a file containing your personal details, deposit and withdrawal records, game history and any contact logs with our team. Processing takes up to 5 business days.

No. We never sell your personal data to third parties. We share information only with payment processors (to clear DANA, OVO, GoPay and QRIS deposits), fraud-prevention partners and regulators where local law requires it. All partners sign agreements to keep your data confidential.

We use session cookies to keep you logged in and remember your lobby preferences. Analytical cookies help us measure page speed and identify bugs. We do not use cookies to track your behaviour outside colokjitu. You can disable cookies in your privacy settings, though some features may load more slowly.

Your account becomes inactive, but your data is retained for seven years where local law permits. This ensures we can verify past transactions, respond to disputes and meet regulatory obligations. You can request deletion of certain non-essential records after closure. Contact support to confirm what's stored in your region.

Your payment data is encrypted end-to-end between your device and our gateway. We never store your full wallet or card credentials—only a token confirming the deposit cleared. Each withdrawal is verified against your registered identity before funds leave colokjitu, usually within 24 hours.

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