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What You Need to Know About colokjitu Terms & Conditions

When you open an account on colokjitu, you're entering a straightforward agreement about how deposits via DANA, OVO, GoPay and QRIS work, how we handle your data, and…

Account access depends on local lawPayment methods: DANA, OVO, GoPay, QRISWithdrawals verified within 24 hoursYour data protected under Indonesian privacy standards
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colokjitu What You Need to Know About colokjitu Terms & Conditions
HELP WITH YOUR TERMS

How to Reach colokjitu Support About These Terms

If you have questions about your account rights, data privacy, withdrawal holds or any clause in our terms, our support team is ready to walk you through it. Players in Medan and Semarang reach our live chat within 20 seconds during business hours. We respond to email requests within 12 hours on weekdays. All queries about terms changes or account disputes are logged and tracked so you have a record.

Team online

Live Chat Support

Reach a support agent instantly via in-app chat or website. Available 09:00–22:00 WIB every day. Ask about deposit holds, withdrawal timelines, account access eligibility or any terms question.

Email Support

Send detailed questions about account suspension, data rights or terms disputes to [email protected]. Expect a response within 12 hours on weekdays, 24 hours on weekends.

In-App Help Centre

Browse our FAQ library covering account setup, payment methods, withdrawal verification and common term clarifications. Search by keyword and get instant answers about your obligations and rights.

YOUR DATA & SECURITY

How We Handle Your Information Under These Terms

colokjitu protects your account data using industry-standard encryption and never sells it to third parties.

Data Encryption

Your login credentials, payment method and account balance are encrypted end-to-end. We never share your DANA, OVO, GoPay or QRIS details with marketing partners or external vendors.

Payment Tokenisation

When you deposit, we create a secure token linked to your wallet. Your actual payment app ID or bank account is never stored, so even if our database is accessed, your funds remain untouched.

Login & Access Logs

We keep a 90-day record of every login, device and IP address used on your account. You can view this history anytime in your security settings to spot unauthorised access.

Data Deletion Rights

Request account anonymisation at any time. We delete your personal details within 14 days while preserving transaction records for regulatory compliance. No data is transferred to third parties.

Withdrawal Verification

Every withdrawal is checked against your account history, deposit source and identity. This protects both you and colokjitu from fraud. Verification takes 24 hours maximum and we notify you of any holds.

Policy Changes & Notification

If we update these terms, we email you 14 days in advance. You can request a copy of any old version. Major changes require your re-acceptance before you can deposit again.

Frequently Asked Questions About colokjitu Terms & Conditions

Submit a closure request via your account settings or live chat. We process it within 48 hours. Any balance is returned to your original deposit method (DANA, OVO, GoPay or QRIS). Closed accounts cannot be reopened under the same identity; you'd need to create a new one after 90 days, where local law permits.

We aim for 24-hour processing on all verified withdrawals. Bank delays or payment-rail maintenance can extend this. If your withdrawal isn't processed within 36 hours, contact support immediately. We'll investigate holds caused by verification flags or system errors at no cost to you.

Yes. Report any suspicious transaction within 30 days via live chat or email with your transaction ID. We review deposit reversals and withdrawal failures within 5 business days. If your DANA, OVO, GoPay or QRIS account was charged but colokjitu didn't credit it, we trace the payment and issue a manual credit or refund.

We collect your name, phone, email, address, identity document number and payment method details. This data is kept for the duration of your active account plus two years after closure for tax and anti-fraud purposes. You can request a full export of your data at any time under our privacy policy.

We notify you by email 14 days before any major change takes effect. You can review the old and new versions side-by-side. If you disagree, you can close your account before the change applies. Continued use of your account after the 14-day notice period means you accept the new terms.

We may suspend your account if we detect unusual activity, failed deposit verification, or violation of these terms. A suspension notice is sent to your registered email within 24 hours, explaining the reason and how to appeal. Most suspensions are lifted within 5 business days after you provide supporting documents or clarification.

Every withdrawal goes through identity verification — we confirm your registered name matches your DANA, OVO, GoPay or QRIS account holder details. We also check your withdrawal address against previous deposits to prevent fraud. This verification is why withdrawals take up to 24 hours, but it keeps your funds safe.

Related Pages

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